Emails - Altrum

Subject	Sent to	When
Set or reset your Altrum password	You	You asked to reset your password. The link works once and for one hour.
You are invited to join your organization on Altrum	The invited person	An owner or admin invited you. The link works once and for 7 days.
Your role in your organization has changed	The member	Their role changed. The new role applies straight away.
Your access to your organization has been switched off	The member	An owner or admin disabled them. They are signed out everywhere.
Your access to your organization is back	The member	An owner or admin enabled them again.
The AI system is waiting for your approval	Owners and Governance Leads	Someone asked for approval. With their note, if they left one.
The AI system is approved	The person who asked and the AI system’s owner	An owner or a Governance Lead approved it, or approved it again after its rating rose.
The AI system was sent back	The person who asked and the AI system’s owner	An owner or a Governance Lead sent it back to Draft, with the reason.
The AI system is live	The AI system’s owner and the organization’s owners	It went live or was resumed.
The AI system is paused	The AI system’s owner and the organization’s owners	It was paused, with the reason. Requests are refused until it is resumed.
The AI system is retired	The AI system’s owner and the organization’s owners	It was retired. Its keys are refused.
Your organization has been switched off on Altrum	The organization’s owners	Altrum switched the organization off, or its plan ended. Nothing is deleted.
Your organization is back on Altrum	The organization’s owners	Altrum switched the organization on again.
What the alert says, such as “Claims bot used 100% of its budget”	Owners and admins for spend, traffic and keys, owners and Governance Leads for guardrails and governance, plus the AI system’s owner and its project’s lead, or the person behind a personal key	An alert fired. With what it is about, the rule, its severity and a button to where it is fixed. Each person chooses which rules email them in Email settings; the bell gets every alert.
”Someone assigned you an incident”, with their name	The person the incident is assigned to	An incident was assigned to you. With the incident, its severity and its AI system, and Open incident. Turn it off in Email settings (rule Incident assigned). Assigning one to yourself sends nothing.
The ticket reference and title	Altrum support, with you and your organization’s owners copied	You raised a support ticket. Reply to the email to add to it.

In each subject, Altrum uses your organization’s or AI system’s name. Nobody is emailed about a move they made themselves. Removing a member sends no email. See Support for tickets. If an email does not arrive, check your spam folder, then ask an owner or admin to resend an invitation, or ask for a new reset link.